Welcome to Flowers Forest Hill, your trusted provider for online flower delivery in Forest Hill and the surrounding areas. These Terms & Conditions govern your use of our website and any products or services you purchase from us. By placing an order for flowers or floral arrangements through our website, you accept and agree to these Terms & Conditions in full. Please read them carefully before proceeding with your purchase.
These terms are applicable to all customers in Forest Hill and the wider community served by Flowers Forest Hill. Our goal is to provide clarity and confidence in your experience, from browsing our online selection to receiving your beautifully arranged flowers.
Our curated selection of flowers and arrangements can be conveniently browsed and ordered via our website. To place an order for flower delivery in Forest Hill, simply follow the prompts to select your desired product, specify any preferences or special instructions, and proceed to checkout.
It is your responsibility to provide accurate and complete information, including the recipient’s name, delivery address, contact details, delivery date, and any message card content. We reserve the right to refuse or cancel orders at our sole discretion if we suspect any fraudulent activity or if the information provided is incomplete or incorrect.
Upon placing an order, you will receive an automatic confirmation via the website. This confirmation does not signify our acceptance of your order, but simply confirms that we have received your order request. Acceptance of your order takes place only upon dispatch of the ordered products.
Payments for all products and services must be made in full at the time of placing the order. We accept commonly used secure payment methods as offered on our website, including major credit and debit cards. All prices are listed in GBP (£) and are inclusive of applicable UK VAT unless clearly stated otherwise.
Payment processing is performed through trusted third-party payment providers to ensure your personal and financial information is protected. Flowers Forest Hill does not store any sensitive payment details on our servers. In the unlikely event of a payment error, please contact us immediately for assistance. Your statutory rights are not affected.
We reserve the right to adjust prices at any time without prior notice. However, any such changes will not affect orders that have already been placed and confirmed.
We appreciate that circumstances can change. If you need to amend or cancel your flower delivery order, please notify us as soon as possible. Due to the perishable nature of our products and the preparation required for each order, we kindly request that you inform us within a reasonable timeframe:
If your order has already been prepared, dispatched, or delivered, we regret that cancellations or changes may not be possible, and the order may be non-refundable. Refunds, where applicable and approved, will be processed via the original method of payment within a reasonable period of time following confirmation of the cancellation.
Flowers Forest Hill provides flower delivery services throughout Forest Hill and neighbouring areas. While we make every effort to deliver on the requested date and time, delivery times are approximate and cannot be guaranteed, especially during peak periods or in cases of unforeseen events outside our control (e.g., severe weather, road closures).
It is essential that you provide a complete and accurate delivery address. Should we find any issues in locating or accessing the property, we will attempt to contact the recipient or sender. If delivery is unsuccessful due to incorrect address information, lack of access, or recipient unavailability, we reserve the right to leave the flowers with a neighbour (where appropriate) or in a safe location. In some instances, a re-delivery fee may apply.
Substitution Policy: We strive to deliver arrangements as closely as possible to those pictured on our website. However, due to seasonal availability and market conditions, we reserve the right to substitute flowers or packaging of equal or greater value without prior notice. Any substitutions will maintain the style, theme, and value of the original order.
We take great pride in the quality and freshness of our flowers. Upon receipt, please carefully check your order. Should you find that your flowers are damaged, wilted, or not as ordered, notify us within 24 hours of delivery so that we can investigate and, where appropriate, offer a replacement or refund.
We may require supporting evidence (such as photographs) to assess the condition of the flowers and provide you with a resolution. Replacement or compensation is offered at our sole discretion.
Due to the perishable nature of our floral products, we are generally unable to accept returns. This policy is in line with UK consumer regulations regarding fresh and perishable goods. If there is an issue with your order, please contact us promptly so we may assist you appropriately.
By placing an order for flower delivery in Forest Hill or nearby, you confirm that you are at least 18 years of age and have legal capacity to enter into binding contracts. You agree to provide accurate and up-to-date information and to obtain the recipient’s consent to disclose their contact details for the purposes of fulfilling the delivery.
You are responsible for ensuring that the recipient is available to receive the order at the delivery address. We cannot be held liable for deliveries delayed or missing due to circumstances within your control or that of the recipient (for example, incorrect address or lack of recipient availability).
Flowers Forest Hill is committed to ensuring your satisfaction with our products and service. Our total liability to you in connection with any order is limited to the total price of that order. We shall not be liable for any indirect, consequential, or special losses arising from your use of our website or flower delivery service.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which it would be unlawful for us to exclude or attempt to exclude our liability under UK law.
We are not responsible for any failure or delay in performing our obligations under these Terms & Conditions if such failure is caused by circumstances beyond our reasonable control. Such situations may include, but are not limited to, natural disasters, severe weather, fire, strikes, transport delays, or interruptions to our suppliers. Upon the occurrence of a force majeure event, we will notify you as soon as reasonably practicable.
All content, trademarks, images, and other materials on the Flowers Forest Hill website are the property of Flowers Forest Hill or our licensors. Use of our website and materials is expressly permitted for personal use related to flower ordering and delivery in Forest Hill; any commercial use, reproduction, or redistribution is prohibited without our written consent.
Your personal information is handled in accordance with prevailing UK data protection laws. We only collect necessary information to process your order and ensure successful delivery. We do not sell or share your details with third parties for marketing purposes. For comprehensive information, please refer to our Privacy Policy on this website.
Flowers Forest Hill reserves the right to amend these Terms & Conditions at any time. Updated terms will be posted on the website and will apply to all orders placed after the date of posting. Your continued use of our website and services constitutes acceptance of such changes.
These Terms & Conditions, together with any disputes relating to your use of our website or the purchase of our products, shall be governed by and interpreted in accordance with the laws of England and Wales. By using our services, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable by any court or competent authority, the remainder will remain in full effect.
If you have any questions about these Terms & Conditions, or need assistance with your order, please get in touch using the contact form provided on our website. Our team is dedicated to ensuring a smooth and pleasant experience for every customer in Forest Hill and the wider area.
Thank you for choosing Flowers Forest Hill for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Forest Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Forest Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
