Returns, Refunds & Complaints

Your Fresh Flowers Guarantee in Forest Hill

At Flowers Forest Hill, delighting customers with beautiful, fresh-cut blooms is at the heart of what we do. We are proud to serve households and local businesses across Forest Hill with our trusted, reliable service. Our commitment includes a Fresh Flowers Guarantee to ensure you always receive floral arrangements that meet the highest standards of quality and freshness.

Damaged-on-Arrival Policy

We take great care to package and deliver your flowers with the utmost attention. If, however, your order arrives with visible damage such as wilted, crushed, or broken stems, we ask that you notify us as soon as possible on the day of delivery. To assist with a prompt resolution, please provide a clear description of the issue. In certain instances, we may request a photo so we can better understand what happened and improve our delivery process for the future.

Our Freshness Window

Our flowers are hand-selected daily to guarantee peak freshness. Upon delivery, your flowers should remain vibrant for a minimum of five days if cared for according to the included instructions. If your arrangement does not maintain freshness for this period (excluding seasonal varieties and specialist blooms with naturally shorter lifespans), please let us know within five days of receiving your arrangement. This allows us to fully uphold our Forest Hill fresh flowers commitment and address any rare issues appropriately.

Refund or Replacement Options

Your complete satisfaction is important to us. When a valid claim is made within the appropriate period, we offer the following options to resolve your concern:

• Replacement: We will create and deliver a new arrangement at the earliest opportunity, replicating your original order as closely as possible.
• Refund: If a replacement is not suitable, we will arrange a prompt refund via your original payment method.

In most cases, we are able to resolve concerns quickly so you can continue to enjoy the beauty of fresh flowers in your home or office.

Complaints Process

If you have feedback, concerns, or wish to file a formal complaint regarding your order or any aspect of our service, we encourage you to reach out to us as soon as possible. Our team is dedicated to providing a seamless experience and is available to listen to your comments and investigate any issues thoroughly.

Upon receiving your complaint, we will:

• Acknowledge receipt and provide a clear next step within one business day.
• Investigate your concerns with care and professionalism.
• Work with you to provide a fair resolution, whether by replacement, refund, or another agreed outcome.

Trusted Local Service in Forest Hill

Flowers Forest Hill is proud to be the florist of choice for so many homes and businesses in the area. As your local floral experts, we are committed not only to delivering stunning, fresh flowers, but also to ensuring your experience with us is worry-free from start to finish. If you experience any issue with our flowers or service, please know that we will do our utmost to resolve matters quickly and to your satisfaction.

Your trust in us is at the core of everything we do, and we look forward to serving you with our Fresh Flowers Guarantee for every occasion in Forest Hill.